1. INTERNATIONAL EXPRESS COURIER SERVICE
Extremely Fast and reliable Courier Service for International Outbound Parcel. DHL/ Fedex / UPS are our primary Shipping Carrier.
The estimated shipping time is approximately 3-9 days under normal circumstances to Worldwide. Please allow some buffer time for unforeseen circumstances caused by the courier or customs clearance at the destination country.
Applicable duties and taxes (including value added tax), will be the responsibility of the customer in the destination country. If your shipment is rejected by you because of customs clearance charges, or is returned to v-storebiz.com due to restrictions of your country has in place regarding the importation of the goods you purchased with us, you will be held liable for return shipment and all other fees incurred by us that are associated with that return.
We may use other carrier if the parcel requires a more economical solution through such carrier(s).
Please note that Courier service DO NOT ship to P.O Box, APO and FPO address except Dubai.
** Note: If the Postal Code is out of Express Service Coverage Network. We reserved the rights to send by Register Postal Service/ Semi-Express Service.
*Current COVID-19 Pandemic has resulted courier facing increased demand and reduced capacity available in the global market due to the flight cancellations by passenger and cargo airlines. There are also new developments on local regulations related to COVID-19 containment. Those situations result in network changes and temporary service adjustments and you may experience delays for your shipment.
2. Semi-Express Service
Semi-Express Service available to customers in the USA, United Kingdom, Australia & Singapore called DHL Parcel International Direct and Aramex USPS. This new shipping service will provide customers from these countries with cheaper shipping rates for all items ordered on our website. Delivery time is between four to seven days with end-to-end tracking and delivery confirmation.
Features at a glance:
- Transit times (5 to 14 days) under normal circumstances.
- End-to-End tracking with delivery confirmation.
- Direct injection into key destinations with domestic look & feel.
- Available with shipment value protection.
- Currently only available to USA, UK, Australia & Singapore customers.
**Please note that for DHL Parcel Direct / Aramex USPS, shipment receivers are required to immediately contact the service provider if they have missed a delivery due to Parcel Direct having a 3-attempts-before-parcel-disposal policy. In other words, DHL Parcel Direct will attempt to deliver to your address 3 times and if all attempts are unsuccessful, they will hand over the parcel to a third-party company to do the disposal. Unfortunately, we are unable to retrieve or get compensation for packages that are disposed under the terms of service of DHL Parcel Direct and are not liable for that as it is the responsibility of the shipment recipient to ensure successful delivery**
Tracking site:
1) DHL Parcel International Direct: https://dhlecommerce.asia/track/Track?ref=
2) Aramex USPS: https://www.aramex.com/track/shipments
3) Parcel Force: https://www.parcelforce.com/track-trace
4) Auspost: https://auspost.com.au/mypost/track/#/search
5) Yodel : https://www.yodel.co.uk/track/
3. INTERNATIONAL REGISTER PARCEL (POSTAL SERVICE)
Our outbound international register parcels are using economy POS Malaysia Register Post / Singpost / DHL eCommece. Tracking number will be provided.
The Register Parcel transit time are as follows:-
**Due to the ongoing COVID Pandemic, mail services will take anywhere from 4 to 8 weeks delivery time. These delivery times are given to us by the mail service providers and we are unable to change the wait times. Please use courier or semi-express services should you want to receive your order faster**
- 7-15 working days to Australia, Asia & New Zealand.
- 14-20 working days to Europe & Middle East.
- 10-30 working days to U.S.A & South America Countries.
*Please note that the maximum liability for lost is MYR200. Not advisable for order more than MYR200.
4. DOMESTIC SHIPPING (Malaysia)
POS Laju Malaysia / Skynet / DHL e-Commerce are our primary shipping carrier for all domestic parcels. Shipping charges are calculated by using weight or Size method and are priced as per the discounted courier shipping rates with a minor handling charges for Domestic destinations.
Any shipping charges both to and from V-Storebiz.com are the financial responsibilities of the customer unless otherwise authorized in advance in writing either by fax or email correspondence.
All Domestic Malaysia orders are shipped with delivery confirmation traceability and automatically included on all outgoing purchases. The estimated delivery time for Domestic Order is approximately 1-2 days under normal shipping circumstances.