Sonder SD005 Song Dynasty Series - General of Army Yue

Returns Policy

We are committed to provide superior service to our customers. To provide confidence to our customer for the service we provide, we are offering 14-days of warranty to all sales. If the items you have ordered are defective or incorrect in any way, please contact us within the warranty period and we will replace defective items with an item of equal or greater functionality within the warranty period.

We inspect your orders prior to dispatch. If there is a request for "Return for exchange", you shall email or login into “My Account” > “Messages” and submit to us.Customer shall indicate the reason for complaint along with Order Number, and Upload a Photo of complaint item. We will attend to you as soon as possible. Please do not ship your item back before we investigate your complaint. We will issue a "Return Exchange Authorization" (REA) for your next action when we have completed the investigation.

Customer must retain all items in its original carton or unmarked packaging with all parts present and packed exactly by the manufacturer with no damages to the outer package and all other non-defective parts it the original box. Returned products that do not meet these conditions may be subject to a restocking fees and/or missing item or damaged product fees. Products ordered and delivered are NOT REFUNDABLE due to “Change of Mind” or mistake on customer’s part.

20% restocking fee will be charged for Returns that are not caused by v-storebiz.com

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Pre Order Terms & Conditions

1. Estimated Delivery date shown is provided by the Manufacturer and for reference only. The actual delivery date is subject to manufacturer release date. We will ship the product(s) to you once we have them in stock.

2. Under unforeseen circumstances, there may be shortage of supply by the manufacturer. Allocation shall then be on “First Come, First Served Basis”. Others shall be placed under the waiting list for the next delivery.

3. In the event that the pre-order item is discontinued by the manufacturer due to whatsoever reason, we shall return the payment in full to customer who has placed the pre-order item.

4. Deposit for Pre-Order item(s) are non-transferable and non-refundable unless stated otherwise.

5. V-storebiz.com is not liable for any delay by the manufacturer, discontinued of production and shortage in allocation of stock.

6. Payment by Direct Bank Transfer: Full payment or Minimum Deposit Required (Malaysian customers only). Payment by Paypal: Full Payment

7. All Payment for Pre-Order items must be cleared within 5 days upon Notification by v-storebiz.com. Otherwise, your deposit will be forfeited and your order will be canceled.